With our strict quality assurance processes in place, our shipping team makes sure that you receive the exact product, you have ordered.

Still, in case you get some other product or there is any manufacturing defect in the product, we provide an easy return policy. It is important to read these points before initiating a purchase or return of the product.

Here are some points to keep in mind when you receive the product:

• Do not accept any product which seems to be tampered with by the courier services.
• Please make a video while opening the Packaging as supporting proof.
• Do not break the seal of the product if you have any doubts/questions about authenticity.

Returns will be accepted only when the following conditions are met:

• The product is returned in proper original packaging with no damage, scratches, or dents
• Product packaging is preserved in original condition with no damage, scratches, or grease stains
• The product is unused and in the same condition as it was at the time of receipt (with no sign of installation)
• If the received part(s) is damaged, a return request should be initiated within 7 days of product delivery.

Return Process:

• Customers can initiate the return by sending the mail to info@smarden.in.
• Customers shall check the consignment for any Physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics.
• We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with the product, share it at info@smarden.in.
• In case of a return, do make a video while repacking the products. This video has to be sent to a Whatsapp number provided by the company.
• While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit as the company will not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.
• The shipping charges incurred by the customer in sending the products back to the company, will not be refunded.
• If the return claim was rejected, we will send it back on the customer’s request or scrap after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.

Refunds:

• After the returned part is received, inspected, and approved by our QC team, it would take 1 day for the refund to initiate.
• It usually takes up to 5-7 working days for the refund amount to reflect in your source account. The refund transfer details will be shared with the customer.
• If you do not receive the refund within the above said time, please contact your bank.
• For any help please feel free to call us.

Refund Payment: In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it originated i.e the Source account.

Shipping:

• General: We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
• Shipping Costs: Currently, we are not charging any shipping costs for delivering orders across India.
• Delivery Terms: In general, domestic shipments are in transit for 7-10 days. Orders are usually dispatched within 1-3 days of payment of the order. For the change of delivery address requests, we are able to change the address at any time before the order has been dispatched. For changing delivery address you will have to inform us on our email id – info@smarden.in. If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
• Tracking Notifications: Upon dispatch, customers will receive a tracking link on your Whatsapp number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Taxes: Tax has already been applied to the price of the goods as displayed on the website.
• Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.
• Process for parcel lost in transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Note: Our customers are our valuable assets. In case you have to ask for a refund, our team will cooperate and coordinate with you in the complete process.

For any queries, please feel free to get in touch with us at info@smarden.in